Workplace Dispute Resolution 

 

This three-in-one learning module, designed for advanced undergraduate or graduate students with a basic understanding of negotiation and conflict management concepts, explores negotiation, mediation and alternative dispute resolution (ADR). The module is designed so that instructors can pick and choose parts from one or more sections, although it is recommended that all three modules be used in sequence if time permits. 

This learning module includes an instructor’s manual with optional learning activities, a student workbook and four PowerPoint presentations that can be downloaded individually: Introduction to Negotiation Concepts, Managing Difficult Conflicts, Introduction to Mediation Concepts and Designing an Internal ADR Program. 

It is an excellent supplement to course work related to negotiation, labor relations, employee relations, collective bargaining, employment law and dispute resolution.

This item may be reproduced free of charge for use in HR classrooms in colleges and universities, in training classrooms in the workplace or in any other learning environment where HR knowledge is taught. For all other uses, requesters are directed to the “Obtain reuse/copying permission” button that appears in the Tools box on this item.